Acela Financial Services LLC ("Acela," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at acelafinancialservices.com or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and mailing address provided when you fill out a form, request a consultation, or contact us.
- Business Information: Business name, entity type, and financial information provided in connection with our accounting and advisory services.
- Usage Data: Information your browser sends when you visit our site, including IP address, browser type, pages visited, and time spent on pages.
- Communications: Records of your correspondence with us, including emails, form submissions, and service requests.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our accounting and advisory services
- Respond to your inquiries, service requests, and consultations
- Send you service updates, tax reminders, and relevant financial information (with your consent)
- Improve our website and service offerings
- Comply with legal obligations, including tax authority requirements
- Protect against fraudulent or unauthorized activity
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: Trusted third-party vendors who assist us in operating our business (e.g., cloud storage, accounting software), subject to confidentiality agreements.
- Legal Requirements: If required by law, court order, or government authority, or to protect the rights and safety of Acela or others.
- Tax Authorities: As part of providing tax preparation and filing services, we submit information to the IRS and state tax authorities on your behalf, with your explicit authorization.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption, secure file-sharing protocols, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your information only as long as necessary to provide our services and comply with legal obligations. Client financial records are retained in accordance with IRS and professional standards — typically seven years.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can instruct your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not function properly.
6. Third-Party Links
Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party sites and assume no responsibility for them. We encourage you to review the privacy policy of any site you visit.
7. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
8. Your Rights and Choices
You have the right to:
- Access and review the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly
- Request a copy of the information we have collected about you
To exercise any of these rights, please contact us at info@acelafinancialservices.com.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@acelafinancialservices.com
- Phone: (718) 555-0192
- Service model: Virtual-first support with flexible appointments